FAQs
Straight answers to what clients usually ask before working with Aldridge Moss.
How do I know it's working?
We'll walk through the first report together so you know exactly how to read it. You'll always know exactly what we did and why we did it.
Do I own my accounts and data?
Every ad account and analytics property stays in your name, not ours. We'll hand off cleanly with documentation, not a locked black box.
Do you require long-term contracts?
A short notice period is standard, mostly to allow for a clean handoff. Ask us for the specific notice period for your service — it's short either way.
Who will I actually talk to?
Monthly calls are standard, with more frequent check-ins available if you want them. That access doesn't change as your account grows.
Do you work with businesses like mine?
We'll tell you plainly on the first call if we don't think we're the right partner. We'd rather have this conversation early than three months into a contract.
Can you guarantee results?
We'll tell you honestly if a channel isn't performing rather than billing for it anyway. That honesty is part of why clients tend to stay well past the minimum term.
Do you do standalone audits?
We won't push a switch if the audit shows things are actually working. We're not offended if the audit doesn't turn into more work.